Subscribe to memozero, manage your plan, and cancel
Secure and affordable transcription, together with a simpler way to work through the written record, is what you get with memozero. First you decide whether you want to pay yearly (€299.90) or monthly (€29.99). In every case you receive a two-week trial period. Everything else happens in the customer portal in your browser: plan changes, invoices, payment methods, and cancellation. This article takes you from the purchase to the end of the subscription.
You reach the customer portal in the browser at account.memozero.io or from the app: a click on your email address at the bottom left opens Settings > License & Payment. There the buttons Manage and Invoices take you to the customer portal.
To enter the activation code in the app and to move to another device, read Activate your license and change device.
The plans
You choose how often you pay and how many licenses you need. The prices apply per license.
| Plan | Price per license | What that means |
|---|---|---|
| monthly | €29.99 | cancel every month |
| yearly | €299.90 | equal to €24.99 per month, so two months are free |
The prices are total prices including VAT. That is what the terms and conditions state. This article gives no further tax information.
On the pricing page you can show the prices in another currency. This is only a display for your orientation. memozero always bills in euros.
Volume discount
From 5 licenses, the price per license drops. The discount depends on the number of licenses in your subscription and applies to each of these licenses.
| Licenses | Discount | Price per license and month, monthly billing |
|---|---|---|
| 1 to 4 | – | €29.99 |
| 5 to 9 | 5 % | €28.49 |
| 10 to 19 | 10 % | €26.99 |
| 20 to 39 | 15 % | €25.49 |
| 40 to 69 | 20 % | €23.99 |
| 70 or more | at least 25 % | tailored offer |
With yearly billing, the volume discount comes on top of the two free months. The pricing page and the customer portal show the exact amount for your number of licenses before you buy. From 70 licenses, we prepare a tailored offer for you. Write to us through the contact form for it.
The trial period
Every order starts with a 14 day trial period. During this time you have the full license. You work without limits before you pay for the first time.
Caution: You enter a payment method when you order. After the 14 days, the subscription automatically becomes a paid subscription. It does not stop by itself. If you do not want to continue, cancel before the end of day 14.
You enter a discount code directly during the order. It applies on top of the volume discount. Later this is no longer possible.
Step by step to your subscription
Caution: The sign-in link in the email is valid for only 60 minutes. So start the purchase only when you want to complete it. If the link expired, request a new one.
If you want to start a subscription, proceed as follows:
- Choose the plan on the website and click Try for free.
- Enter your email address in the customer portal.
- Wait for the email with the sign-in link.
- Click the link. You are now signed in.
- Click Continue. The Stripe payment page opens.
- Enter your payment data and confirm.
- Wait a moment in the customer portal. It shows “Your license is being activated…”.
- Copy the activation code. Next to it you find the download links for macOS and Windows.
If you already have an active subscription, you cannot start a second one. The customer portal tells you that an active subscription exists and that changes go through the subscription management.
After the purchase, you do everything else in the browser. This overview shows you where:
| Task | Place | Button |
|---|---|---|
| Start a subscription | website and customer portal | Try for free |
| Change the plan or the number of licenses | customer portal | Manage licenses |
| Change the payment method | Stripe subscription management | Manage |
| Download invoices | Stripe subscription management | Manage |
| Cancel the subscription | Stripe subscription management | Manage |
| Generate a new activation code | customer portal | Regenerate |
Special conditions
Are you a member of a professional association such as the BDP or the DGPsB? In that case please write to us through the contact form; we then check which reductions we can offer you and gladly send you an individual offer. For a simple and time-efficient transcription in practice, so that you have more time and space for your actual work.
There is no automatic procedure. It is best to ask before you start the subscription.
More than one workstation
One license applies to exactly one device. One account holds exactly one subscription, and this subscription can contain several licenses.
You set the number of licenses when you order, on the pricing page or in the customer portal. Online you can order up to 69 licenses. You add more licenses later in the customer portal with Add licenses. The volume discount then adjusts automatically.
Would you like to buy 70 or more licenses for your office, your institute, or your authority, or would you like personal support? Then please contact us through the contact form as well. Tailored offers, trial and pilot phases, a personal setup and introduction of the program in your environment, and further documents (for example EVB-IT or BSI C5) are issued to you on request. If you buy a larger number of licenses, we also discuss adaptations of the program. Mr Jäckel is also glad to advise you in person, without obligation and at first free of charge. Write to p.jaeckel@memozero.io for this.
Change your plan
Have you started a subscription and want to change the payment interval (for example from yearly to monthly) or the number of your licenses? Proceed as follows:
- Sign in to the customer portal.
- Click Manage licenses.
- Set the number of licenses and the payment interval.
- Check the new price and confirm the change.
You can activate more licenses immediately. For the period that already started, you then pay only the prorated difference. Fewer licenses apply from the next renewal; until then everything stays as booked. Please note that the change only works in the browser. The app has no place for this.
Invoices
Caution: After the end of the subscription, you can no longer open the subscription management. So please download your invoices yourself before you cancel.
Your invoices are in the Stripe subscription management. You always go there through the customer portal:
- Sign in to the customer portal.
- Click Manage. The Stripe subscription management opens.
- Download the documents that you need.
In memozero the buttons Manage and Invoices under Settings > License & Payment open the browser and take you to the customer portal. After you sign in, Manage there forwards you to our payment provider Stripe, where your invoices are stored. You need an internet connection for this. The app itself shows no invoices. The customer portal also keeps no invoice list of its own.
Renewal and payment problems
The renewal is automatic. The app gets the new end date in a few hours, or at the next start at the latest.
You see the relevant dates in the app in Settings > License & Payment. Click the small info symbol there. You then see this data:
| Data | What it shows |
|---|---|
| the account for the subscription | |
| Status | if the license is active |
| Plan | monthly or yearly |
| Activation Date | the day of the activation on this device |
| Renews At | the next billing day |
| Expires At | the end date after a cancellation |
| Days Remaining | the rest of the current period |
| Last Verified | the last successful online check |
If a payment fails, the license becomes inactive. The app then shows the same screen as for an expired license. There is no separate message about payment problems. In this case, open the customer portal, click Manage, and check your payment method.
memozero sends only the sign-in link for the customer portal by email. You receive documents and messages about the payment through Stripe.
Cancel
Caution: Download your invoices first. After the end of the subscription, you can no longer open the subscription management.
We are sorry that you want to leave. If this is because of individual technical shortcomings, we gladly offer you to get in touch with us. You reach us through the contact form. Otherwise you can cancel as follows:
- Sign in to the customer portal.
- Click Manage. The Stripe subscription management opens.
- Download your invoices there.
- Then cancel the subscription in the subscription management.
There is no notice period. The cancellation applies at the end of the current period. Until then you can continue to use memozero without restriction. The app then shows the new end date in “Expires At”.
What happens after your cancellation
Your existing projects stay safe and accessible. No data is lost; your data remains local on your device.
Only new transcriptions are blocked. The app shows the message “License Key Expired” with the sentence “Your license is no longer active. Creating new transcriptions is disabled until you renew your license.”
The rest of the app stays open. You can still open, edit in the editor, and export your existing transcripts. The terms and conditions also promise you this.
Right of withdrawal
A right of withdrawal applies to the subscription. You find the periods and the details in the terms of use.
Where to go next
- Activate your license and change device: enter the activation code and move to another device.
- System requirements and installation: hardware, installation, and the first start.
- Settings: design, language, privacy, and the License & Payment area.